Hostage Negotiations and Crisis Intervention
Phases I and II
Length of Seminar: 5 Days
Instructor: Mark Lowther
Contact Barry Glover:
Associate Professor of Criminal Justice
firstname.lastname@example.org | 1-813-310-4365
CRM-300: 3 Undergraduate Cr. Hrs | CRJ-500:
3 Graduate Cr. Hrs
Additional Course Work & Tuition Required
for College Credit Hour
Fundamentals Crisis Negotiations: This session will examine the roots of Hostage or Crisis Negotiations. The students will learn the Why of negotiating and the numerous ways that a Crisis Negotiation Team should be utilized.
Tactical Use of Negotiators: The role of the Negotiator is misunderstood in many Tactical circles. The student will learn the value of Negotiators in deploying the tactical option.
Team Structure: The structuring of a crisis negotiation team and the importance of command personnel, their understanding and support will be discussed. (This structure works for small and large agencies alike)
Basics of Negotiating: The function and duties of each team member including command personnel will be explained and discussed.
Communication Skills: The student will be given an in-depth overview of Communication Skills. Both conversational speaking and active listening.
Psychology of Negotiations: In this segment students will discuss in laymen’s terms the mental disorders that are prevalent during crisis situations. Identifying the mental disorder and dealing with it in a crisis situation. Students will receive and easy to read ready index sheet on mental health medications and what they are used to treat.
Terrorism and the Negotiator: Can we negotiate with a terrorist? We will discuss the different methods of negotiating with terrorist. An understanding of the ideology and culture of terrorist. Can we negotiate with TERRORIST?
Case Studies: Each and every hostage and crisis situation is different. The cases we will review are a diverse sampling of the instructors experiences.
Social Media: When a suspect turns to social media during a barricade/hostage situation what do you do? Can you shut it down? Should you shut it down?
TOC/NOC operations: The Tactical Operations Command and the Negotiation Operations Command or TOC and NOC. What are they? How do they function and support each other during a barricaded/hostage incident? Where can you set one up?
Suicide Intervention: Can you talk a person into committing suicide? The myths and the truth about suicide will be discussed. Do suicidal people really want to die?
The Resolution: Sometimes our success is bittersweet, we will discuss the Good and Bad side of a resolution.
The Aftermath: Negotiator Stress, second guessing and Monday morning quarterbacking will be discussed.
Role Plays: Instructors will guide the students through the tense and very stressful job of negotiating with various types of Hostage Takers and emotionally disturbed people. Students will get a chance to participate as a team member and use the most advanced electronic equipment that is on the market today.
Upon completion attendees will have gained knowledge in the following areas:
- Crisis Team structure
- Dynamics of Negotiations
- Value of using trained police negotiators as opposed to (clergy, politicians, mental health professionals or family members)
- Psychology in Hostage Negotiations
- The Team Concept – Tactical and Negotiation
- Communicating with people in Crisis
- Negotiating with Terrorist
- Negotiator Stress
- Practical Hands-on Role Plays