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Mastering Performance Management, Supervision
and Leadership Skills Phase I
Length of Seminar:
3 Days
Instructor: William
Westfall
Course Overview:
Ask any chief of police or sheriff and they will
indicate that their greatest concern is the quality of their
first line supervision. Each has learned in their own time
that the most important link to their success as an agency
administrator lies in the hands of the supervisor who may
be running a shift or entire department in their absence.
Given this fact it is remarkable how few skills we provide
to our supervisors to provide direction to and develop their
subordinates. That is the purpose of this seminar, to provide
meaningful supervisory skills to the participant so that
they can provide the proper direction to their people. To
develop their people as one leader stated so well, “Until
they don’t need them any more.”
Finding appropriate, useful supervisory and
mid-management training that truly impacts the competency,
commitment, attitude and feelings of supervisors in the
law enforcement and fire service is not easily done. This
two-phase program focuses on the first line supervisor and
mid-manager, to do just that. The Gallagher-Westfall Group
developed these three sessions. Long recognized as some
of the most innovative trainers in the public safety field
in the arena of leadership and liability training, this
three-phase program was developed over a fifteen-year period
of time.
This seminar draws on much of the work that
had dramatically impacted on the subject of supervisory
leadership in the last decade. This course is specifically
designed to assist the supervisor to understand the application
of today’s leadership literature to the world in which
they work. Attendees will be introduced to the elements
of leadership, the differences between leadership and management
and how to develop them within their own supervisory role.
Beginning with an overview of the development
of our knowledge of what leadership is, the participants
will perform a self-analysis to determine their present
communication and leadership styles. This evaluation will
point out their strengths and weaknesses as leaders and
assist them in preparing a personal development plan. There
will be an emphasis placed on the supervisor as communicator,
trainer, developer of people, quality control inspector,
and their role as an extension of management to include
liability gatekeeper and risk manager. Attendees will better
understand the need for assessment skills and how to use
them to assist themselves and their officers to better perform
their roles.
Leadership, Liability and Mastering Performance
Management: a Supervisory Mid-Management Seminar Introduces
the Six Layers of Success©, the Leadership Test©,
and the DISC® as teachable tools that will improve the
skills and abilities of supervisors and managers to both
manage and lead. There is an emphasis on defining the difference
between leaderships and management and identifying their
separate skill sets.
For all the complexity of what we do, two
of the most critical leadership skills are those dealing
with relationships and productivity of our teams. These
seminars will identify how critical these two variables
are to good leadership and then will skill build them. Tools
are provided that will assist the attendee to work more
effectively as a developer with their people, both as individuals
and as a team. Case studies and illustrations are included
as part of the curriculum.
These sessions are taught utilizing much
of the current thought of adult education principals to
accelerate learning. They include audio visual resources
utilizing projection systems, multiple mediums of overheads,
computer projected images, VCR, DVD and a surround sound
system, utilizing music to intensify the learning experience
and color classroom peripherals and handouts used to reinforce
learning points. There will be active class participation
and application of the material presented. This session
can greatly enhance the supervisor’s ability to properly
lead given a variety of circumstances.
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