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Seminar Title:  
Hostage Negotiations and Crisis Intervention, Phase I and II (Young)

DATES:  11/13/2023 through 11/17/2023

INSTRUCTOR(S):  Andrew Young

LOCATION:  Provo City Police Department - 445 W Center Street, Provo , UT  84601

HOTEL:  Provo Marriott hotel & Conference Center  - Provo, UT  801-377-4700
Contact Hotel for State Govt. Rate

COURSE REGISTRATION FEE:  $650 .00 Includes all training materials, and a Certificate of Completion.

Instructor Bio

Dr. Andy Young has been a Professor of Psychology and Counseling at Lubbock Christian University since 1996 and a negotiator and psychological consultant with the Lubbock Police Departmentís SWAT team since 2000. He also heads LPD'sVictim Services Unit and is the director of the departmentís Critical Incident Stress Management Team. He has been on the negotiating team at the Lubbock County Sheriffís Office since 2008, and is on the team at the Texas Departmentof Public Safety (Texas Rangers, Special Operations, Region 5). He is the author of, "Fight or Flight: Negotiating Crisis on the Frontline" and "When Every Word Counts: An Insiderís View of Crisis Negotiations", which contain mostly stories about his work as a crisis counselor and hostage negotiator at LPD (see He was added as a third author for the 6th Edition of "Crisis Negotiations: Managing Critical Incidents and Hostage Situations in Law Enforcement and Corrections".  Since 2014 he has spoken nationally and internationally at numerous hostage negotiator conferences, as well as other professional and academic conferences on crisis intervention and hostage negotiating.

Pre-Payment is not required to register or attend IN-PERSON seminars. Pre-payment is required for WEBINARS and ONLINE COURSES.


Course Objectives

Introduction/Orientation: This opening block of instruction includes instructor and class self-introductions and an overview of the class curriculum, historical context of negotiations, provided materials and suggested readings. The instructorís training, background and experience will also be covered.

Fundamentals of Hostage Negotiation: Students will receive general theoretical concepts related to hostage/crisis negotiations that include the three different types of incidents, the reason law enforcement agencies negotiate, emotion verses rationality, managing an incident, profiles of hostage-takers and hostages, negotiator selection, time management and other related topics. Examples will be given throughout the class.

Active Listening: Students will receive information on listening techniques used in hostage/crisis negotiations. They will understand the basic concepts of actively listening and restating or paraphrasing what they heard in their own words, confirming that they heard and understood the message being stated. Practice exercises will also be given.

Psychiatric Conditions: This component of the training addresses the psychological aspects of crisis negotiation. It will give an overview of the different personality disorders and mental illnesses that negotiators are most likely to encounter. This portion of the training will be presented in lecture, power point and video format with callout examples provided.

Suicide Assessment and Intervention; Risk Assessment: Students will be introduced to the common driving emotions driving suicidal individuals. Suicide risk assessment will also be covered, examples and interventions will be provided along with case examples.

Situation boards: This block will teach students how to manage information and intelligence during an incident.  Students will learn the importance of correctly transposing incoming information. This portion of the training will be presented in lecture, power point and a practice exercise.

NOC Protocol:  This block will assist in students arranging their Negotiations Operations Command. Students will learn the functions of all team members, and the importance of information sharing.  Examples will be given throughout the course.

Third Party Intermediaries (TPI):  Students will be instructed on the considerations for using a TPI, and how a TPI can be used correctly.

Tactical Role of the Negotiator: This block of instruction will address the role of tactical (SWAT) teams in a hostage/crisis situation response. It will examine the cooperation that is required between tactical teams, negotiators, and incident commanders. This portion of the training will be presented in lecture, power point, and via case examples.

Managing Demands: This block of instruction will examine strategies for managing demands and deadlines. The student will be presented with various tactics to soften demands or reframe them. This portion of the training will be presented in lecture, power point and video format.

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