Seminar Title:
Verbal De-escalation and Crisis Communications
DATES: 12/19/2022 through 12/20/2022
INSTRUCTOR(S): Don Haley
LOCATION: 2 West Training Rooms (North Jail Complex) - 2110 "O" Street, Greeley, CO 80631
HOTEL: Homewood Suites by Hilton Greeley - Greeley, CO 970-330-1706
Contact Hotel for State Govt. Rate
COURSE REGISTRATION FEE: $350.00 Includes all training materials, and a Certificate of Completion.
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Instructor Bio
Don Haley Professor Don V. Haley runs the Criminal Justice program at Tidewater Community College’s Virginia Beach Campus. Professor Haley’s ability to combine theory with practicality arises from his vast educational and work experience in the areas of law enforcement. Professor Haley’s educational background consists of a BA in Criminology (Cum Laude) from Saint Leo College, an MPA in Justice Administration (4.0 GPA) from Troy State University, as well as other post graduate research methods courses. Don Haley is a veteran of the United States Marine Corps. He also served as a correctional officer at Saint Brides Correctional Institute, a Virginia Beach deputy sheriff, Chesapeake and Virginia Beach police officer, and Virginia Beach police detective. In 1995, Don received the “Detective of the Year Award” for the 4th precinct, with the Virginia Beach Police Department. Don served as an adjunct professor at Virginia Wesleyan College from 1997-2008 in their criminal justice program. Don was “Voir dired” as an expert witness on a capital murder case in the 34th Judicial District Court in El Paso, Texas in 2008. Professor Haley’s law enforcement recognitions include the “Chamber of Commerce” award, Drug Enforcement Incentive Award, two Class Act awards, two Star Performer awards, and others. Professor Haley works contractually with theDistance Education Accrediting Commission, serving as a subject matter expert in criminal justice.
Professor Haley has researched and taught college students, law enforcement agencies, military personnel, business corporations, NCAA college athletes, and medical personnel in the latest advancements in the areas of neuroscience, brain chemistry, and psychology. Professor Haley reveals significant insight into the brain and its impact on behavior and cognitive functions in human beings. |
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Pre-Payment is not required to register or attend IN-PERSON seminars. Pre-payment is required for WEBINARS and ONLINE COURSES.
CLICK HERE TO REGISTER FOR THIS SEMINAR
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Course
Objectives
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Today’s scrutiny placed upon police officers and other first responders have resulted in a growing need to master verbal conflict and crisis communication skills. When verbal encounters become adversarial and escalate, they can often lead to controversial use of force issues. When many of these incidents are reviewed the officer is often scrutinized for their lack of de-escalation techniques. Verbal de-escalation has become an essential training issue in law enforcement and was included in The National Consensus Policy on Use of Force (January 2017). The policy is the result of collaboration between 11 agencies, including the International Association of Chiefs of Police (IACP) and the Fraternal Order of Police (FOP). Although no training can ever reasonably be expected to stop all incidents in escalating to use of force, many citizens and communities have begun to expect officers receive training and when possible apply verbal de-escalation strategies.
This course is designed to help individuals working in law enforcement, corrections as well as EMT’s Fire Fighters, and others understand and deal with individuals who are agitated or in crisis.
Attendees will learn that communicating verbally during a potential force encounter may aid in stabilizing the situation. Verbal de-escalation may reduce the immediacy of the threat so that more time, options, and resources can be called upon to resolve the situation.
Attendees will learn many of the same skills Crisis/Hostage negotiators use to de-escalate, build rapport, and move the subject agitation/crisis towards the rational communications that benefits everyone involved.
Attendees will also learn how to become more effective listeners which in turn will make individuals better officers, report takers, and overall better communicators. This can aid in the reduction of officer complaints and possibly in some instances even use of force issuies.
At the conclusion of this course, the participant should be able to do the following:
- Understand what happens physiologically when subjects are agitated or in crisis.
- Techniques that are effective in getting the subject to think and act rationally
- Know how to develop and maintain rapport.
- Employ active listening skills to deescalate the subject and work towards gaining compliance.
- How to persuade individuals to cooperate without the use of force.
- Move beyond basic verbal commands to actual problem solving dialog with persons in extreme crisis
- Understand the steps needed to effect behavioral change.
- Understand and recognize body language and facial expressions
- Understand the benefits of listening and letting the subject “Tell their story”
- Understand the potential benefits of slowing things down and using time to de-escalate
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