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Seminar Title:  
Crisis Intervention

DATES:  11/20/2020 through 11/20/2020

INSTRUCTOR(S):  Andrew Young

LOCATION:  Webinars - , , WEB  

HOTEL:   - ,   

COURSE REGISTRATION FEE:  $75.00 Includes all training materials, and a Certificate of Completion.

Instructor Bio

Dr. Andy Young
Dr. Young has been a Professor in Behavioral Sciences at Lubbock Christian University since 1996 and a negotiator and Psychological Consultant with the Lubbock Police Department’s SWAT team since 2000. He also heads their Victim Services Unit and is the director of the department’s Critical Incident Stress Management Team.  He has been on the negotiating team at the Lubbock County Sheriff’s Office since 2008 and has recently been asked to serve as the Psychological Consultant on the Amarillo Police Department’s HNT team and has joined the team at the Texas Department of Public Safety (state troopers).  He has written a book, mostly stories about his work as a crisis counselor and hostage negotiator at LPD called Fight or Flight: Negotiating Crisis on the Frontline (see and has published research on the callout experience, personality and decision-making styles of negotiators and SWAT operators, one of which was recently published in NTOA’s magazine.  Since 2014 he has spoken nationally at numerous hostage negotiator conferences, as well as other professional and academic conferences on crisis intervention and hostage negotiating.

Pre-Payment is not required to register or attend IN-PERSON seminars. Pre-payment is required for WEBINARS and ONLINE COURSES.


Course Objectives

Principles of Intervention: Students will receive proven concepts on the principles that hostage negotiators utilize to diffuse difficult street encounters. These principles include not meeting anger with anger, strategies that quickly establish rapport, understanding basic concepts of emotion verses rationality, alternatives to managing an incident, profiles of different personality types, the importance of time management, amongst others. This portion of the training will be presented in lecture, power point and video format.

Active Listening: Participants will receive information on listening and response techniques utilized by hostage or crisis negotiators in establishing trust and resolving conflict. They will understand the basic concepts of hearing versus actively listening and restating or paraphrasing what they heard in their own words, demonstrating empathy and quickly building rapport during crisis situations. This portion of the training will be presented in lecture, power point and video format.

Mental Health Overview: Students will receive an awareness overview of managing incidents involving mentally ill and/or emotionally disturbed individuals from a police operational perspective. This training will explore several mental health disorder(s) that law enforcement officers will often encounter. It also addresses law enforcement officer’s mental health well-being. This portion of the training will be presented in lecture, power point and video format.

Suicide by Cop: It is widely understood that the phenomenon of suicide-by-cop (SBC) is when a suicidal individual deliberately acts in a threatening way with the goal of provoking a lethal response from a law enforcement officer. SBC is an oxymoron occurrence that is rooted in depression, but also a highly aggressive and proactive act: true of suicide in general. It is vital for law enforcement to assess the potential for both suicide and aggression and take appropriate life-saving intervention action. This block of instruction explores several actual case reviews of SBC from several different vantage points and considers alternative approaches. This portion of the training is presented in lecture, power point and video format

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