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Pre-Payment is NOT required to register and attend
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Seminar Title:  
Verbal De-escalation: Reducing Use of Force in Police-Citizen Encounters

DATES:  5/22/2017 through 5/23/2017

INSTRUCTOR(S):  Pam McDonald

LOCATION:  Public Agency Training Council Training Center - 5235 Decatur Blvd, Indianapolis, IN  46241

HOTEL:  Holiday Inn - Indianapolis, IN  317-856-6200
$89 Double or Single
Identify with PATC to receive discounted room rate. Book Room Online Here

COURSE REGISTRATION FEE:  $295.00 Includes all training materials, and a Certificate of Completion.

Instructor Bio

Pam McDonald, J.D., LL.M. for more than 25 years, Attorney Pam McDonald has worked either as a law enforcement officer or in the service of law enforcement officers. After six years as a South Carolina patrol officer and felony investigator, she attended law school at the University of South Carolina. Following law school, she served as a Judicial Law Clerk and then a Felony Prosecutor. For six more years she worked as a college instructor of police law topics. She has provided specialized police training in constitutional law and criminal investigative procedure. Pam has served in Afghanistan as a Senior Rule of Law Advisor to police, prosecutors, and judges


Pre-Payment is NOT required to register or attend this seminar

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Course Objectives

View the Training Brochure for this class

Verbal de-escalation training provides law enforcement officers with crucial communication skills that help officers defuse volatile situations. Officers learn to safely and professionally handle verbal confrontations, while maintaining control of the situation. When hostile verbal encounters escalate to the point where officers use physical intervention, officers are subject to criticism, especially when it is determined that they did not employ de-escalation techniques. Officer-citizen encounters are under enhanced scrutiny and negative incidents are endlessly replayed on social media and news outlets. Law enforcement agencies are expected to better prepare officers to diffuse these verbal altercations without resorting to physical methods, and verbal de-escalation training is fast becoming a standard requirement in professional departments. Implementing de-escalation strategies empowers officers to tone down some incidents that might otherwise escalate into violence - averting these potentially violent encounters is good for officer safety and community safety, and enhances the agency’s credibility and reputation for professionalism. This course equips officers with the knowledge and skills they need to recognize turning points in officer-citizen encounters, and it helps them reduce incidents of physical force by preparing them with alternative techniques designed to de-escalate verbal confrontations.

This course will provide attendees with an understanding of:

  • Recognize the value of implementing verbal de-escalation strategies
  • Promote professional engagements between officers and the public
  • Significantly enhance the agency’s image and reputation within the community
  • Develop practical de-escalation tactics to enhance officer and community safety
  • Diffuse potentially volatile encounters earlier in police-citizen encounters
  • Learn new concepts for reviewing tactical decisions made moments prior to a lethal use of force, to recognize when there may have been opportunities to de-escalate
  • Identify missed opportunities for de-escalating volatile situations
  • Prevent “lawful but awful” scenarios that undermine departments
  • Acquaint officers with specific tactics for de-escalation, including earlier recognition of risks, proactive involvement of supervisors, “buying time” and “tactical disengagement”
  • Enhance professional communication skills
  • Increase voluntary compliance and reduce the need for use of force
  • Reduce complaints and litigation

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