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Pre-Payment is NOT required to register and attend
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Seminar Title:  
Talk Tactics: Verbal De-escalation and Compliance

DATES:  7/18/2017 through 7/19/2017

INSTRUCTOR(S):  Tim Randall

LOCATION:  Public Agency Training Council Training Center - 5235 Decatur Blvd, Indianapolis, IN  46241

HOTEL:  Holiday Inn - Indianapolis, IN  317-856-6200
$89 Double or Single
Identify with PATC to receive discounted room rate. Book Room Online Here

COURSE REGISTRATION FEE:  $295.00 Includes all training materials, and a Certificate of Completion.

Instructor Bio

Sgt. Tim Randall (Retired) served with the Nampa Idaho Police Department for 31 years. He was assigned as a criminal investigator for 21 of those 31 years. As a lead investigator and supervisor he conducted and assisted in hundreds of investigations. These include homicides, suicides, child abuse, rape, robbery and internal investigations.

Tim has served in many positions to include, patrol, patrol supervisor, criminal investigations, CID supervisor, SWAT, school resource officer, internal affairs and polygraph examiner.

Tim has been an Idaho POST certified instructor for over 25 years in interview & interrogation, SWAT, chemical munitions, child abuse, elder abuse and juvenile procedures.


Pre-Payment is NOT required to register or attend this seminar

CLICK HERE TO REGISTER FOR THIS SEMINAR



Course Objectives

View the Training Brochure for this class

Goals of Verbal De-escalation

  • Provide public safety professionals with expanded verbal de-escalation tools
  • Enhance officer and community safety
  • Improve relationships between the police and the community
  • Decrease citizen complaints
  • Honor the proud tradition of the police serving the community. “A Noble Profession”.

The Crucible of the Street: Moving from un-conscious competence to conscious competence. Becoming effective in both the use of words and in nonverbal presence to gain compliance. How to become comfortable working in "The Public Eye"

Verbal De-escalation: Understanding the role of verbal de-escalation in the force continuum, public perception, warning signs of verbal conflict, the principle of verbal contact and cover, making a good impression, building rapport, and persuading by the use of reasoning.

Customer Service: Learn how to apply customer service skills in public service. Learn 15 customer skills that everyone needs.

Lessons from George J. Thompson, PH.D. on the gentle art of persuasion

  • Learn what never to say
  • Engage people through empathy
  • Listen better and always be heard
  • Stop verbal attacks in their tracks

Officer Safety: Understanding interpersonal cues predicting violence, reading verbal and non-verbal behaviors associated with impending violence, eleven things never to say to anyone, and taking verbal abuse with dignity.

Personal Reflection: Understanding why we act certain ways and do the thing we do. Becoming an emotional survivor and saving your career.


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