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Talk Tactics and Negotiation Skills
for First Responders
Length of Seminar:
2 Days
Instructor: Dominick J. Misino
Course Overview:
First Responder Procedures:
When you pull upon a critical incident (hostage situation),
do you try and communicate with the hostage taker? Who do
you notify? Does your agency have a negotiation team or
are you the one who has been selected by default? These
and many more questions will be discussed.
Introduction To Crisis
Negotiations: This session will examine the roots
of Hostage / Crisis Negotiations. The students will learn
the WHY of negotiating and the numerous ways that a Crisis
Negotiation Team should be utilized.
Tactical Use Of Negotiating
Skills: The roll of the NEGOTIATOR is misunderstood
in many TACTICAL circles. The student will learn the value
of Negotiators in deploying the tactical option.
First Responder Communication
Skills: The student will be given an in-depth overview
of Communication Skills. Both conversational speaking and
listening are the tools of communication. (Active Listening
Skills) The importance of being able to listen well is a
necessary tool for the successful negotiator.
Psychology Of Negotiations:
In this segment students will discuss in laymen’s
terms the mental disorders that are prevalent during crisis
situations. Identifying the mental disorder and dealing
with it in a crisis situation.
Case Studies:
Each and every hostage and crisis situation is different.
The cases we will review are a diverse sampling of the instructor
experiences. A burglar whom turns into a hostage situation,
a bank hold-up goes bad and an international hijacking.
Suicide Intervention:
Can you talk a person into committing suicide? The
myths and the truth about suicide will be discussed.
The Resolution: Sometimes
our success is bittersweet, we will discuss the GOOD and
BAD side of a resolution.
The Aftermath:
Stress, second guessing and Monday morning quarterbacking
will be discussed.
Upon completion you will have gained the
knowledge:
(1) First Responder Procedures
(2) Talk Tactics for Defusing Critical Incidents
(3) Understand the Crisis Team Structure
(4) Dynamics of Negotiations
(5) Value of Using Trained Police as Opposed to (Clergy,
Politicians, Mental Health Professionals or Family Members)
(6) Psychology in Hostage Negotiation
(7) Communicating with People in Crisis (Bosses and Politicians
Included)
(8) Effects of Stress on Law Enforcement Officers
First Responder (Talk Tactics) training is
a valuable tool. All professionals who have to deal with
people in crisis and crisis situations can better serve
their agency and community by being prepared to the highest
levels.
Agencies large and small can only benefit
by having their personnel better trained to deal with crisis
situations immediately. The action a first responder takes
can save lives; training in this area is a MUST.
First Responders are not expected to be professional
negotiators BUT they are expected to take some action to
bring the situation to a safe conclusion. Many crisis situations
can be ended peacefully with the mere tactic of calm goal
orientated conversation. A first responder can start to
calm a subject while waiting for professional negotiators.
What about the many communities that do not
have trained negotiators. A patrol officer pulls upon a
scene and finds a distraught man in a convenient store holding
hostages. The man says he wants to talk to his wife and
he will end this situation.
Question:
Does the officer find the mans wife and let him talk to
her?
Answer:
NO
Reason:
Although it seems on the surface, to someone who is not
trained this would be a quick way to bring this situation
to a safe conclusion. Without knowing the total relationship
between the man and his wife allowing him to talk to her
can be a fatal mistake. We have learned from numerous hostage
situations that one of the most dangerous and volatile situations
are the domestic one. History and experience has shown us
that when a spouse is asking for his wife during these types
of situations he is preparing to either commit revenge suicide
or homicide and then suicide. The subject wants to punish
his wife forever by making it all her fault.
This seminar will help you and your first
responders make your community a safer place to live and
work.
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