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Negotiations And Talk Tactics for Dispatchers
Length of Seminar:
2 Days
Instructor: C. Frank McClure
Course Overview:
First Responder Procedures: When you receive a call concerning a critical incident (hostage situation, barricaded gunman, and suicide attempt) do you try and communicate with the person(s)? Who do you notify? Does your agency have a negotiation team or are you the one who has been selected by default? These and many more questions will be discussed.
Introduction To Crisis Negotiations: This session will examine the roots of Hostage/Crisis Negotiations. The student will learn the WHY of negotiating and the numerous ways a Crisis Negotiation Team should be utilized.
Emergency Dispatcher Communication Skills: The student will be given an in-depth overview of communication skills. Both conversational speaking and listening are the tools of communication. Active Listening Skills and the importance of being able to listen well is a necessary tool for successful negotiations.
Psychology Of Negotiations: In this segment students
will discuss in layman’s terms the mental disorders that
are prevalent during crisis situations. Identifying the
mental disorder and dealing with it in a crisis situation.
Suicide Intervention: The truths and myths about suicide will be discussed and what crucial roll Emergency Dispatchers play in suicide intervention.
Case Studies: Each and every crisis situation is different. Actual case studies will be presented and discussed.
Upon completion you will have gained the knowledge:
- First Responder Procedures
- What Is Crisis Negotiations
- Emergency Dispatcher Communication Skills
- Psychology Of Negotiations
- Suicide Intervention
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